Refund Policy
At Xylis Wellness LLp , we do our best to ensure that you are completely satisfied with our products. And we are happy to issue a full refund based on the conditions listed below:
To be eligible for a return, your item must be in the same condition that you received it, sealed and in its original packaging. You’ll also need the receipt or proof of purchase.
Full Refund is Possible If:
- You received a defective item;
- The ordered item(s) is lost or damaged;
- The ordered item(s) is past its expiry date.
You can always contact us for any return questions at Support@talkfreely.co or call us at +91 97430-19000 (Available 9:30AM - 6:30PM)
Damaged or Incorrect Products
Please inspect your order upon receipt and contact us immediately if the item is either defective or damaged or also if you have received the wrong item, so that we can evaluate the issue and make it right.
How to Request a Refund:
To request a refund, simply email us your order details at support@talkfreely.co or call us at +91 97430-19000 (Available 9:30AM - 6:30PM) including why you’re requesting a refund. We take customer feedback very seriously and use it to constantly improve our quality of service.
We do our best to ensure that the products you order are delivered according to your specifications. However, should you receive an incomplete order, damaged or incorrect product(s), please notify Xylis wellness llp Customer Support immediately or within 24 hours of receiving the products, to ensure prompt resolution. Please note that Xylis wellness llp will not accept liability for such delivery issues if you fail to notify us within 24 hours of receipt.
